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Frequently Asked Questions
What payment methods do you accept?
We accept T/T, Western Union, Money Gram, PayPal, and Trade Assurance Services.
What are your delivery terms?
We ship via major international carriers including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
What is the estimated delivery time?
Generally, it takes about one week if the goods are in stock. For items not in stock, it ranges from 15-30 days depending on the order quantity.
Is there a warranty period for the products?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
How do you handle shipping and customs for Mexico?
If you have import experience, we ship via express (FEDEX/DHL/UPS). If you do not have import experience, we can handle customs and taxes for direct door-to-door delivery.
Can you ship to the United States to avoid taxes?
Yes, we can send directly to the United States. For orders under 600 dollars, there is typically no tax.
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